Privacy Policy for Clients of South West Stays

Effective Date: 30/5/25

South West Stays ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information of our clients, including property owners and landlords ("you," "your") who use our short-term rental management services.

By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information from our clients in order to manage your property and provide our rental services. The types of information we may collect include:

a. Personal Identification Information:

  • Full name

  • Business name (if applicable)

  • Email address

  • Phone number

  • Mailing address

  • Payment and banking details (for revenue disbursements)

b. Property Information:

  • Property address

  • Property details (e.g., type of property, number of rooms, amenities)

  • Photos or descriptions of the property for listing purposes

c. Booking and Rental Information:

  • Dates of bookings and rentals

  • Rental rates and pricing

  • Maintenance and cleaning schedules

  • Any guest-related issues that may arise during stays

d. Communication Information:

  • Records of communications between you and South West Stays, including emails, phone calls, or messages

2. How We Use Your Information

We may use your personal information for the following purposes:

a. Property Management Services:

  • To manage the rental of your property, including creating listings, pricing, and responding to rental inquiries

  • To facilitate bookings and reservations for your property

  • To process payments and handle revenue distributions from guests

  • To schedule cleaning, maintenance, and any necessary repairs or services

  • To ensure compliance with local regulations, including tax reporting and property safety

b. Communication:

  • To send property updates, management reports, and any important notices related to your property

  • To inform you of new opportunities or changes in regulations affecting your property

  • To respond to any questions or concerns you may have

c. Improving Our Services:

  • To analyse how our services are being used and identify areas for improvement

  • To enhance our customer service and property management offerings

d. Legal and Compliance:

  • To comply with legal obligations, including tax, insurance, and local laws applicable to short-term rentals

3. How We Protect Your Information

We take reasonable precautions to safeguard your personal information and property data. We use a combination of technical, administrative, and physical safeguards to protect against unauthorized access, alteration, or destruction of your personal data.

However, please be aware that no system or data transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal information in the following circumstances:

a. Service Providers:

We may share your data with trusted third-party service providers who assist with managing your property (e.g., cleaners, maintenance contractors, payment processors, or insurance providers). These parties are required to protect your data and only use it to fulfill their contractual obligations to us.

b. Legal Compliance:

We may disclose your information if required by law, such as complying with a subpoena, court order, or government request. This could include sharing your data with tax authorities or local regulatory bodies.

c. Business Transfers:

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new owner. We will notify you if this occurs and provide information about how your data will be handled.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to improve your experience, such as remembering your preferences or helping us analyze how our services are being used. You can manage cookie settings through your web browser if you prefer not to have cookies stored.

6. Your Rights and Choices

You have the right to:

a. Access and Update:

  • Access and update your personal information at any time by contacting us directly.

b. Opt-Out:

  • Opt-out of marketing communications by following the unsubscribe instructions in emails or by contacting us.

c. Request Deletion:

  • You may request the deletion of your personal data. However, we may need to retain certain information for legal or operational purposes, such as tax reporting or record-keeping.

d. Withdrawal of Consent:

  • If you have provided consent for certain data processing, you have the right to withdraw that consent at any time.

7. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the contact details you have provided. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

South West Stays
Email: swstays@outlook.com
Phone: 0425403685
Address: Busselton WA 6280

By engaging in a partnership with South West Stays, you agree to the collection, use, and protection of your personal information as outlined in this Privacy Policy. We value your trust and are committed to ensuring the confidentiality and security of your data.